Support Center
Raise a support ticket
Tell us what went wrong and we will open a tracked ticket in our service desk. You will get a reference number on screen and our team will pick it up from there.
Target first response
Urgent — system downWithin 2 hours
High — major disruptionWithin 4 hours
Normal — standard issue1 business day
Low — question or request2 business days
Sunday–Thursday, 8:00–17:00 Kuwait time. Urgent tickets are monitored outside these hours.
Help us resolve it faster
- Name the exact screen or module where the problem appears.
- List the steps that reproduce it, in order.
- Quote any error message word for word.
- Tell us when it started and whether it happens every time.
- Mention the browser or device if it is a web or mobile issue.
Prefer to talk to someone?
6030 1118
app.support@nextnovakw.com
WhatsApp us
Al-Naqra Building, Floor 2, Beirut St, Block 12, Hawalli
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